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Shipping fees

Do you offer free shipping?

Yes.

For shipment within Hong Kong, enjoy FREE local delivery with any purchase of HKD $399 or more. For purchases under HKD $399, you will need to pay HKD $50 for shipping.

For shipment to Macau enjoy FREE delivery with any purchase of 3 items or more. For purchases of less than 3 items, you will need to pay HKD $80 for shipping.


Do you offer international deliveries?

We only accept orders in Hong Kong and Macau.


What are the shipping rates?

Whether the Hong Kong delivery address is residential, commercial and industrial buildings or islands and other remote areas, the delivery fee is HKD $50.

Whether the Macau delivery address is residential, commercial and industrial buildings or other remote areas, the delivery fee is HKD $80.


When can I receive the products after placing an order?

Upon receipt of a Confirmed Order, we endeavor to ship within 3 working days. However, this is subject to stock availability. You will be informed by email the expected delivery date and whether or not the stock is available. We will process your Confirmed Order as soon as we receive them, but please note that we cannot guarantee delivery time as there are many factors that may affect delivery time. For example, delivery may be delayed during holiday periods such as Christmas, New Year, etc.


Do you offer returns/exchange/refund?

It is our mission to offer comprehensive products and excellent services to our valuable customers. If you are dissatisfied with any purchases made, please call our Customer Service hotline at (852) 3483 5123 or email us at info@hyperbiotics.com.hk within 7 working days from the date of delivery. We will arrange to replace items upon assessment of individual circumstances.